Frequently Asked Questions
Everything you need to know about shopping with UNICEF UK and supporting our mission.
How does my purchase help children?
Every purchase made through the UNICEF UK Shop helps fund our life-saving work for children around the world, from providing clean water and vaccines to supporting education and emergency relief.
What are the shipping costs and delivery times?
Standard delivery within the UK usually takes 3-5 working days and costs £3.95. We also offer express shipping options for those who need their items sooner.
Can I return an item if I change my mind?
Yes, we offer a 28-day return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Are your products ethically sourced?
Sustainability and ethics are at the heart of what we do. We work closely with suppliers to ensure all products are manufactured under fair labor conditions and meet high environmental standards.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.